FREQUENTLY ASKED QUESTIONS
GENERAL
1. What is Oxygenate?
Oxygenate is a wellness brand specializing in mouth and nose tapes designed to improve breathing and sleep quality.
Our products are crafted from flexible, woven fabric with hypoallergenic adhesive,
ensuring they are skin-safe and anti-bacterial.
2. How do Oxygenate mouth and nose tapes work?
Oxygenate mouth tapes gently seal your lips to encourage nasal breathing, reducing mouth breathing, dry mouth, and symptoms of sleep apnea. Our nose strips help open nasal passages, relieving congestion and
promoting better airflow, leading to more restful sleep.
3. Are Oxygenate products safe for sensitive skin?
Yes, our products are made with hypoallergenic adhesive that is skin-safe and anti-bacterial, minimizing the risk of irritation or allergic reactions, even for those with sensitive skin.
4. Can I use Oxygenate tapes every night?
Absolutely! Oxygenate tapes are designed for nightly use. They are comfortable, non-invasive, and effective in promoting better sleep quality through improved breathing.
5. How do I apply Oxygenate mouth tape?
To apply the mouth tape, make sure your lips are clean and dry. Simply peel the tape from the backing, place it over your closed lips, and gently press to ensure a secure fit. The tape is flexible, allowing for comfortable movement during sleep.
6. How do I use Oxygenate nose strips?
Clean your nose and ensure it’s dry before applying the strip. Peel off the backing and position the strip over the bridge of your nose, gently pressing down to adhere. The flexible fabric will comfortably lift and open your nasal passages.
7. Will I suffocate if I use mouth tape with astuffy nose?
No, you won’t suffocate, but if your nose is severely congested, it’s best to avoid using mouth tape until you can breathe comfortably through your nose. Our nose strips can help relieve congestion and improve nasal airflow, making it easier to use mouth tape.
8. Can Oxygenate products help with snoring?
Yes, by promoting nasal breathing and reducing mouth breathing, our mouth and nose tapes can help alleviate snoring caused by
restricted airflow.
9. Are Oxygenate products suitable for children?
Oxygenate products are designed for adults. If considering use for children, consult with a healthcare professional to ensure safety and appropriateness.
10. How do I remove the tape in the morning?
To remove, gently peel the tape away from your skin. Our adhesive is designed to be skin-safe, minimizing any discomfort
during removal.
11. Where can I buy Oxygenate products?
You can purchase Oxygenate mouth and nose tapes
directly from our website.
Shipping & Returns
1. What shipping options do you offer?
We offer a variety of shipping options to suit your needs, including standard and expedited shipping. During checkout, you can choose the option that works best for you. Delivery times and costs will vary
depending on your location and the shipping method selected.
2. How long does shipping take?
Standard shipping typically takes 5-7 business days, while expedited shipping can arrive in 2-3 business days. Please note that these times are estimates and can vary based on your location and any unforeseen delays with the carrier.
3. Do you ship internationally?
We don’t currently ship outside of Australia for orders placed on O2tapes.com, but are working hard to offer international shipping in the coming years.
4. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment through the carrier’s website.
5. What is your return policy?
We want you to be completely satisfied with your Oxygenate purchase. If for any reason you’re not happy, we offer a 30-day
return policy from the date of purchase. Items must be unused, unopened, and in their original packaging to qualify for a return.
6. How do I initiate a return?
To initiate a return, please contact our customer service team at O2tapes@gmail.com. Provide your order number and the reason for your return, and we will guide you through the process.
Once your return is approved, you’ll receive instructions on how to
send your items back to us.
7. Will I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. In such
cases, we will cover the return shipping costs.
8. How long does it take to process a return?
Once we receive your returned items, we will inspect them and process your refund or exchange within 5-7 business days.
Refunds will be issued to the original payment method, and the timing may vary depending on your bank or credit card provider.
9. Can I exchange an item instead of returning it?
Yes, we offer exchanges for items that are in their original, unused, and unopened condition. Contact our customer service team to arrange an exchange, and we will assist you in selecting the right
product.
10. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at O2tapes@gmail.com.
Provide your
order number and a description or photo of the issue, and we will resolve it as quickly as possible, either by sending a replacement or issuing a refund.